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FAQ'S

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Processing and Manufacturing

Are your products organic?

Over the past decade, we have grown our products without any chemical fertlizers, insecticides, and the like.

We are now in the midst of the 3 year organic certfiication process.

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How is Healthy Family Organics different from other organic food companies?

Our entire produce and its processing is handled end- to-end on-site on the farmland owned by the company. Unlike our competitors, we do not aggregate from other farmers or outsource any part of the process, thereby ensuring the purity of the organic produce.

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What does "Organic" mean?

Organic, in the context of food and farming methods, means food produced or involving production without the use of chemicals, fertilizers, pesticides, or other artificial agents.

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Our products are grown and processed as per the USDA National Organic Program standards, using ancient Indian Vedic agricultural practices.

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​​What is your stance on GMO/GE food?

The seeds used on are farms are of the local 'desi' variety grown in the region. 

By its very virtue, organic is Non-GMO / GMO-free. 

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What are ancient Indian Vedic practices?

It is a form of sustainable agriculture, wherein one life form supports the other. We use trap plants, animal waste, various leaves from different plants, and organic manure instead of fertilizers, insecticides, and pesticides.

 

Are Healthy Family Organics products raw or sterilized?

Our products are raw and as close to growing them in your own garden. Sterilization would remove the nutrients from the products.

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How are Healthy Family Organics products processed?

Our products are processed as per ancient Indian Ayurvedic practices to maintain the nutritional value of the product.

Our products are air-dried, either in the shade or the sun, depending on the requirements.

No artificial flavors, fillers, colors, or preservatives are added to any of our products.

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Shipping

When will my order be delivered?

Please expect your order to reach you within 7-10 working days of placing the order.

Mangoes are delivered Express by air. They reach Metro cities within 48 hours and the Rest of India within 96 hours. 

 

What is the delivery process?

Upon reaching your house, our delivery partner shall request you for a One Time Password (OTP) to confirm the delivery of the product. Please provide the OTP to our delivery partner.

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How do I check the status of my order?

After your order is shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

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If you have not received your order within seven days of receiving your shipping confirmation email, please get in touch with us at support@healthyfamilyorganics.com with your name and order number, and we will look into it for you.

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Billing and Payments

Healthy Family Organics enables online verification and authorization of payments through the Razorpay payment gateway (https://www.razorpay.com).

Healthyfamilyorganics.com is secured with SSL encryption.

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Any refunds made are credited to the original method of payment within seven working days or via UPI to a phone number ofyour choice.

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Return Policy

If I don't like the product, can I return it?​

In the event your order arrives damaged in any way, please accept delivery and email us within 24 hours of delivery at support@healthyfamilyorganics.com with your order number and a photo of the item's condition. We address these on a case-by-case basis. Our endeavour is to try our best to work towards a satisfactory solution. We shall issue a refund within 7 working days.

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Customer Support

How do I contact customer service?

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